Privacy notice

At Raksi Sukuti, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you interact with our services.

1. Information We Collect
Personal Information: When you place an order, we may collect details such as your name, contact number, delivery address, and payment information.
Non-Personal Information: We may gather general data, such as browser type, device details, and IP addresses to improve our website experience.

2. How We Use Your Information
Order Fulfillment: Your information is used solely for processing and delivering your orders.
Communication: We may contact you for updates on your order, promotions, or to seek feedback.
Data Security: We implement secure processes to protect your personal data from unauthorized access or disclosure.

3. Sharing of Information
We do not share your personal information with third parties unless required for legal reasons or when necessary for payment processing and delivery services.

4. Cookies
Our website uses cookies to enhance user experience, track site usage, and ensure smooth order processing. You can disable cookies through your browser settings if you prefer.

Delivery Policy
Raksi Sukuti is committed to delivering your food and drinks 24/7 with care and efficiency.

1. Service Areas
We offer delivery throughout Pokhara and surrounding areas, including Lekhnath. Our team ensures your order reaches you promptly, no matter the time.

2. Delivery Timing
24/7 Service: We are available all day and night to fulfill your cravings, with an average delivery time of 30-60 minutes, depending on your location.
Rush Orders: During peak hours, delivery might take slightly longer, but we always prioritize timely service.

3. Delivery Fees
Delivery fees vary based on location. The applicable charges will be mentioned during order confirmation.
Free Delivery: We occasionally offer free delivery for promotions and discounts, which will be communicated through our platforms.

4. Cancellations & Refunds
Orders may be canceled within 5 minutes of confirmation without any charges.
Refunds are provided for any orders canceled due to operational issues on our end or if the delivered food does not meet quality standards.